Refund policy

Return & Refund Policy

1. Our Commitment

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.

2. Return Eligibility

You may request a return if:

  • The item is damaged or defective upon delivery.

  • You received the wrong product.

  • The product is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

Items that do not meet these conditions may not qualify for a return.

3. Return Request Time

A return request must be submitted within 7 days of receiving your order. Requests made after this period may not be accepted.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed products.

  • Items without original tags or packaging.

  • Customized or personalized products.

  • Products purchased during clearance or final sale (unless damaged or incorrect).

5. Return Process

To initiate a return:

  1. Contact our customer support with your order number.

  2. Share clear photos if the product is damaged, defective, or incorrect.

  3. Once your request is approved, you will receive return instructions.

  4. Pack the product securely and send it back as instructed.

6. Refund Policy

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Processing time may vary depending on your bank or payment provider.

7. Exchange Policy

If you receive a damaged, defective, or incorrect item, you may request an exchange instead of a refund, subject to product availability.

8. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our mistake.

  • Return shipping costs may be the customer's responsibility unless the product is damaged, defective, or incorrectly delivered.

9. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will follow the standard return process.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.