Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any promotional free shipping offers will be clearly displayed on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or your preferred contact method so you can monitor the progress of your delivery.

5. Delivery Attempts

Our courier partner will make delivery attempts to the shipping address provided during checkout. Please ensure that your address and contact details are accurate to avoid delays or failed deliveries.

6. Incorrect or Incomplete Address

If an incorrect or incomplete address is provided, your order may be delayed, returned, or cancelled. Additional shipping charges may apply if the order needs to be re-shipped.

7. Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occur due to factors beyond our control. We appreciate your patience and will do our best to keep you informed of any significant delays.

8. Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. Include your order number and clear photos of the package and product so we can investigate and resolve the issue promptly.

9. International Shipping

International shipping is available only to selected countries, where applicable. Delivery times, shipping charges, customs duties, taxes, and import regulations may vary depending on the destination country and are the customer's responsibility unless otherwise stated.

10. Shipping Restrictions

Certain products or delivery locations may have shipping limitations due to local regulations or courier service availability. If we are unable to deliver to your location, you will be informed as soon as possible.

11. Contact Us

If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team. We are committed to providing a smooth and reliable shipping experience for every customer.